Shipping Guide

Delivery occurs in 10~15 business days after receipt of payment, except a weekend and a holiday.

An additional terms may be added to the shipping according to the type of the product.

Exchange / Return policy for defective and wrongly shipped items

Please contact our Customer service center within 15 days after receiving your package and send us return tracking number in 3 business days.

While making an inquiry to our Customer Service Center(help@ohscent.com) include the following information to hasten the process

process : Order list, Order number, A picture of the item, A picture of defect part

For any exchanges/ returns of defective or wrongly shipped items the shipping fees will be borne by OHSCENT.

Please kindly pay for return fee in advance as COD cannot be used for international shipping. The amount will be refunded to the customers once parcels are arrived at our inventory and checked by the relative team.